Returns & Exchanges

At Lighting Design Online, we want you to be completely satisfied with your illumination choices, which is why we offer a 30-day return window for all unused and original-packaged lighting fixtures. If your item isn't the perfect fit for your home, our streamlined process ensures a quick and easy exchange or refund.

1

Initiate Your Return

Log into your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

2

Pack with Care

Carefully repack the fixture in its original manufacturer packaging, including all mounting hardware, instructions, and protective internal padding.

3

Label and Ship

Affix the provided return shipping label to the outside of the box and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our warehouse team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing